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Lost 6 months of updates on all my folders and files

Lost 6 months of updates on all my folders and files

guilhermesaieg
New member | Level 2

Hello,

 

Please can someone help me figuring out this problem ?

I've just changed my PC and downloaded the Dropbox application so I can have my files on local. After installation, what I see is a view of my files and folders that was last updated on May 2021, even though I often update those (last update of some files should be from last week). Does someone know what might have happened ? I'm quite worried...

 

Thanks a lot,

Guilherme

1 Accepted Solution

Accepted Solutions

Re: Lost 6 months of updates on all my folders and files

Mark
Super User II

On your current machine I'd suggest doing a backup of files to be safe before you do anything on the new one.

 

On your old machine its probably worth doing a reinstall: www.dropbox.com/downloading


 


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3 Replies 3

Re: Lost 6 months of updates on all my folders and files

Mark
Super User II

Hi

What does www.dropbox.com/events show? Does that list the updates to your files?

 

If NOT then Dropbox, for whatever reason, wasnt running on your old machine and so they've not sync'd 😞 You will need to go back to your old machine, run Dropbox and get them to upload from there


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Lost 6 months of updates on all my folders and files

guilhermesaieg
New member | Level 2

Thanks a lot for your help. Indeed, the events page doesn't show records of the modifications I made in my files. I guess I'll just have to return to my old machine to do the sync.

 

I'll try that. Thanks again,

Guilherme

Re: Lost 6 months of updates on all my folders and files

Mark
Super User II

On your current machine I'd suggest doing a backup of files to be safe before you do anything on the new one.

 

On your old machine its probably worth doing a reinstall: www.dropbox.com/downloading


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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    Mark Super User II
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    guilhermesaieg New member | Level 2
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