Lost Files (Deskop/documents)

[StephanieHou]

Hi, 

I recently backed laptop up to dropbox. - It said 'not enough space', so I used a USB hard drive instead.

I then deleted dropbox/emptied the trash on my computer and suddently everything disappeared from my laptop. (21st Jan) Desktop/documents/downloads! (When I log into dropbox wierdly there's only stuff from about 2006). 

Is there a way of recovering these files? My laptop is currently at a data recovery shop but not sure how much luck theyre having. 

Thanks

Stephanie 

[Mark]

Hi @StephanieHou 

It sounds like Dropbox hasnt been syncing because its full. What does www.dropbox.com/account and www.dropbox.com/events show?

[StephanieHou]

Hi Mark, Thanks for your reply. 

Events shows: 

The computer Stephanies-MacBook-Air.local was linked to your account

20/1/2021 10:33 PM

Please can you clarify what you mean by whats shown on 'account'? 

Thanks

Stephanie 

[Mark]

If that is all events shows and nothing is before that then the account you are using now is a brand new account and so nothing else is on it. 

[StephanieHou]

Oh right...

Do you know how I can see if I have any other dropbox accounts? I get the sense I may of had one registered under @outlook.com instead of hotmail.com too... 

Thanks

[Mark]

The only way would be to try and log in OR check in your email accounts for emails from @dropbox.com to see if that helps. 

Note though without access to the email account you wont be able to log in if you dont know the password