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Lost Files (Deskop/documents)

Lost Files (Deskop/documents)

StephanieHou
New member | Level 2

Hi, 

 

I recently backed laptop up to dropbox. - It said 'not enough space', so I used a USB hard drive instead.

 

I then deleted dropbox/emptied the trash on my computer and suddently everything disappeared from my laptop. (21st Jan) Desktop/documents/downloads! (When I log into dropbox wierdly there's only stuff from about 2006). 

 

Is there a way of recovering these files? My laptop is currently at a data recovery shop but not sure how much luck theyre having. 

 

Thanks

 

Stephanie 

 

 

5 Replies 5

Re: Lost Files (Deskop/documents)

Mark
Super User II

Hi @StephanieHou 

It sounds like Dropbox hasnt been syncing because its full. What does www.dropbox.com/account and www.dropbox.com/events show?


 


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Re: Lost Files (Deskop/documents)

StephanieHou
New member | Level 2

Hi Mark, Thanks for your reply. 

 

Events shows: 

The computer Stephanies-MacBook-Air.local was linked to your account
20/1/2021 10:33 PM

 

Please can you clarify what you mean by whats shown on 'account'? 

 

Thanks

Stephanie 

Re: Lost Files (Deskop/documents)

Mark
Super User II

If that is all events shows and nothing is before that then the account you are using now is a brand new account and so nothing else is on it. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Lost Files (Deskop/documents)

StephanieHou
New member | Level 2

Oh right...

 

Do you know how I can see if I have any other dropbox accounts? I get the sense I may of had one registered under @outlook.com instead of hotmail.com too... 

 

Thanks

Re: Lost Files (Deskop/documents)

Mark
Super User II

The only way would be to try and log in OR check in your email accounts for emails from @dropbox.com to see if that helps. 

 

Note though without access to the email account you wont be able to log in if you dont know the password


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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