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Lost Video Files

New member | Level 2

I have just moved a folder containing 10 video files to Drobbox using the 'Move to Dropbox option from the menu when the folder was right clicked. The folder appeared in my Dropbox account but the files are missing. The folder is empty and I need the files. Help please! 

1 Reply 1

Re: Lost Video Files


Hi @gmike1, thanks for messaging the Community!


I understand your concern over these missing files. Do you see the files in your local folder on your machine, but just not on the site?


Is the Dropbox desktop application still trying to sync the files, or does it say that it's up to date when you hover over the icon in the system tray/menu bar?


This will help me assist further!

Community Moderator @ Dropbox

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