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Lost all files from my computer

Lost all files from my computer

New member | Level 2

Hi, I made a Dropbox account today, synced it with my computer, and all of the files and folders disappeared. Every single file from "Documents""Desktop""Downloads" etc, just gone. Forever? There is nothing else left than a dropbox link in my documents folder, and when I click on it, it says "error...". I can't open my desktop Dropbox either. I tried to uninstall and redownload, doesn't work. 


What can I do?

I already lost like 90% of my files last fall, after moving my files on an external hard-drive, and it crashed and locked itself. I've taken the hard-drive to reparation stores and nobody can fix it. I took it as a fresh start for a new year, but now I have lost all my work again :)..


Please help.


Thank you,





1 Reply 1

Re: Lost all files from my computer

Hey @Alvar, I'm sorry to hear about the situation!

It sounds like you had the computer backup enabled to sync those folders on your computer to Dropbox.

If you currently have the app installed, can you confirm that the backup feature is disabled by following the steps towards the bottom of this article?

Also, do you have a "Dropbox (Old)" folder on your computer? If so, can you find the files you're looking for there?

Let me know what you find!

Community Moderator @ Dropbox

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