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Lost connection when trying to sync with the desktop app on my Mac.

Lost connection when trying to sync with the desktop app on my Mac.

Manu Lapere
Explorer | Level 3

As a video producer there is constant synchronization in my folders on DBox. Lately it happens regularly that the connection with Dropbox is lost. Then there is no more synchronization. The tools are no longer available with the right mouse button. When the computer is restarted, this is OK again. I am using Mac.

3 Replies 3

Re: Lost connection

Daphne
Dropboxer
Hi there @Manu Lapere, thanks for posting!

Can you let me know what the sync status of the app shows when this happens?

If you see any errors in the sync status, please send me a screenshot of this.

Also, what version of the app do you have installed?

Keep me posted!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Lost connection

Manu Lapere
Explorer | Level 3

Hello Daphné,

 

Finally I'm back. Here a few screenshots. Notice the sync status. It seems to be OK. Then link at the map left, Sync is stopped.Screenshot 2021-02-18 at 12.04.10.pngScreenshot 2021-02-18 at 11.56.34.pngScreenshot 2021-02-18 at 11.55.44.png

 

Re: Lost connection

Daphne
Dropboxer
Thanks for those screenshots @Manu Lapere!

Can you quit and restart the Dropbox app to see if that helps too, rather than restarting your Mac completely?

If you're not familiar, you can do this by:
  1. Clicking the Dropbox icon in your menu bar.
  2. Click the profile pic/initials icon in the top right of the window.
  3. Choose "Quit Dropbox".
You can then relaunch the app from the Applications menu.

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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