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Lost fikes from PC and Dropbox

Lost fikes from PC and Dropbox

KristinaP
Explorer | Level 4
One of the important file have disappeared from the folder on my PC and from the Dropbox cloud. The last version was downloaded into folder 7.06.2021. In the Dropbox this file can be seen as 0 kb file. And on my PC this file doesn't exist anymore. How can I recover my document. I use the basic version Dropbox.
Will be appreciated for the help.
1 Accepted Solution

Accepted Solutions

Re: Lost files from PC and Dropbox

Lori
Dropboxer
Thanks for checking @KristinaP

As for the file, I'm afraid that it's not recoverable.

You can only restore files for up to 30 days after they are deleted, when using the Basic plan.

You can take a look at this Help Center article and see what you can recover.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Re: Lost fikes from PC and Dropbox

Lori
Dropboxer
Hey @KristinaP, welcome to our Community! 

Have you checked your deleted files page, and also the events page? 

Could you please take a look at it and let me know what you discover?

Thank you!

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Lost files from PC and Dropbox

KristinaP
Explorer | Level 4

Dear Lory

in the page Events, I have found, that 14.07.2021 the folder with my documents was deleted. Probably I did it spontaneously.

It is possible that all my files in this folder, and it would be grate if we can recover this folder.

 

Also  I've found that 7.06. I've added file in the dropbox, but it have 0 kb.

Re: Lost files from PC and Dropbox

Lori
Dropboxer
Thanks for checking @KristinaP

As for the file, I'm afraid that it's not recoverable.

You can only restore files for up to 30 days after they are deleted, when using the Basic plan.

You can take a look at this Help Center article and see what you can recover.

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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    Lori Dropboxer
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    KristinaP Explorer | Level 4
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