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Lost file after reformatting drive on my computer, any help?

Lost file after reformatting drive on my computer, any help?

Romifla
Helpful | Level 6

Hi, I have just formatted my drive to reinstal my system.

I had just one file on my account, on which I was working on for a common project. I made sure my dropbox account was synced before proceeding, however, now that I am back, my file is not in my dropbox anymore.

I can't find it in the deleted files either.

Can someone from the support team help me retreive my file?

Many thanks.

Rom

1 Accepted Solution

Accepted Solutions

Re: Lost file after reformatting drive on my computer, any help?

Romifla
Helpful | Level 6

@Lusil 

It was on my computer, I created it and I was sharing it with other people.

It was both visible online and in the dropbox folder that the app creates in my file explorer.

 

Actually something really interesting happened!

A friend used a link I shared with him and was able to open and download it... That means that it is still somewhere on the servers... But why not linked to my account? That is strange.

View solution in original post

9 Replies 9

Re: Lost file after reformatting drive on my computer, any help?

Daphne
Dropboxer

Hi there @Romifla, thanks for reaching out to us here!

 

Since this was a shared file, do you see this within your Shared tab online at all?

 

If not, please check your Events page here to see if there are any actions related to the missing file.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Lost file after reformatting drive on my computer, any help?

Romifla
Helpful | Level 6

Thanks for the tip, @Daphne.

I had already checked in those places, but there is nothing there.

It is like the dropbox gave priority to the empty folder on my fresh new drive and removed my file from online account as it had never existed... no trace of it anywhere 😕

Re: Lost file after reformatting drive on my computer, any help?

Lusil
Dropboxer
Hey @Romifla, do you see a record of these files being added or removed when you navigate through your events page?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Lost file after reformatting drive on my computer, any help?

Romifla
Helpful | Level 6

@Lusil,

No it is not there.

Re: Lost file after reformatting drive on my computer, any help?

Lusil
Dropboxer
Do you remember seeing the file on the website?

If it was a part of a shared folder, were you the owner of the folder?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Lost file after reformatting drive on my computer, any help?

Romifla
Helpful | Level 6

@Lusil 

It was on my computer, I created it and I was sharing it with other people.

It was both visible online and in the dropbox folder that the app creates in my file explorer.

 

Actually something really interesting happened!

A friend used a link I shared with him and was able to open and download it... That means that it is still somewhere on the servers... But why not linked to my account? That is strange.

View solution in original post

Re: Lost file after reformatting drive on my computer, any help?

Daphne
Dropboxer
Thanks for the info @Romifla!

If the shared link is still active, then that means the file hasn't been deleted from the Dropbox account as this would break the shared link.

Is it possible that you signed into Dropbox with a different email address by mistake?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Lost file after reformatting drive on my computer, any help?

oliviafair
Explorer | Level 4

If no dropbox instance is actively syncing with that drive, you're safe to format it etc as you please. if you want to be super safe then sync your dropbox to another computer/drive first. You'll see when you delete anything off your old drive that it won't effect your dropbox.

Regards, onplanners

Re: Lost file after reformatting drive on my computer, any help?

Romifla
Helpful | Level 6

@Daphne, I'm not sure about the mecanics behind the scene, but I have only one dropbox account and one drive on which neither was my file.

Fortunately, my friends link was still working and I was able to retrieve my file.

 

@oliviafair, thanks for the tip. Next time I format, I rely on a good old external drive 😉

 

Thanks all for your time on this!

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