cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost file

Lost file

Explorer | Level 3

Hi everybody

I didnt paid continued to my account and some of my files removed from the sever. 

I guess is because the files size too big...

Anybody can let me know if i paid to the account, can i get back the file?

Or apply to take back the files, thank you so much! 

 

 

1 Reply 1

Re: Lost file

Super User II

Dropbox does not remove files from the server unless its told to do so by somebody/something. So, if its very large my guess is it never uploaded in the first place. 

 

Unfortunately upgrading now wont change anything - changes to file recovery settings etc. are only valid from point of upgrade and are not retroactive. 


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?