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Lost file

slsnet
New member | Level 2

Good day! I have been using the program Safe and cloud for many years. Synchronized in the cloud, in the dropbox. 4 days ago, the file with the databases from the dropbox disappeared, in the remote ones it is not there either. What can be done? The client is used both on a computer and on mobile devices.

3 Replies 3

Re: Lost file

Lori
Dropboxer
Hey @slsnet, and welcome to our Community! 

As a first step, have you tried checking your Deleted files page here

If I were you, I'd also try checking the Events page. In the Events page you can see your account's activity, such as adds/edits/deletes, as well as adding or removing shared folders. 

Let me know what you find!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Lost file

slsnet
New member | Level 2
Yes, of course, I did not find the required file in the deleted files. But with the help of the logs, I found out that my children had some fun. I have a dropbox client. I have it without authorization.

Re: Lost file

Lori
Dropboxer
Hey @slsnet, thanks for writing back to me! 

Just to clarify, were you able to locate your files? If not, could you try checking Dropbox Rewind?

Keep me posted! 

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lori Dropboxer
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    slsnet New member | Level 2
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