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Lost files after restoration

Explorer | Level 3

I had to wipe my computer and reload the operating system. It is an iMac...I see my error now. I should have disconnected my drop box....but after redoing everything I have my files but it seems they are from a few weeks ago. I am missing all current info. How can I restore?

5 Replies 5
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Re: Lost files after restoration

Dropboxer
Dropboxer

Hey there @travelannie - sorry to hear about this

Can you first have a look at your events page and let me know if you're able to restore your accidentally deleted files from there?

If you stumble upon an issue, please let me know and I'll reach out to your Dropbox associated email address to put you in touch with our Restorations team.

If you'd like to do this from your end, you can log a ticket with our team directly through the following page: https://www.dropbox.com/support



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Lost files after restoration

Explorer | Level 3

The files are not there at all. When reloading dropbox it created a new and old dropbox and the files from the last 30 days were gone from both. [email removed by moderator]

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Re: Lost files after restoration

Dropboxer
Dropboxer

Sorry to hear about this Annie.

Did those files ever make it to our servers to begin with? Were you able to see them on our website at some point?

Any additional information will be much appreciated!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Lost files after restoration

Explorer | Level 3

they did make it to the server not sure what happened...it is about a months worth of files

 

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Re: Lost files after restoration

Dropboxer
Dropboxer

Thanks for the swift response Annie.

I've sent you an email to your Dropbox associated address so we can have a further look into this with all of my tools available. 

Take a look at your inbox and we'll take it from there. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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