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Lost files when switching to a different computer, need help to restore files

Lost files when switching to a different computer, need help to restore files

New member | Level 2

Hello

 

So I had my dropbox account on my microsoft surface book. I recall to always have seen green arrows on all my files when I was working on my laptop indicating that synch is on and working. A couple of days ago my laptop was stolen and I needed to buy a new surface book. While I was installing it I tried to synch my dropbox and new device. This went horribly wrong because when I did that none of the important folders I had been working on in the past 6 months were on my laptop. Similarly when I log onto my dropbox on the internet there are also none of the important files on there. Please can someone help me? Ideally I need to restore the old files from 6 moths back and get them on my new device.

 

Thank you so much

Flavia

6 Replies 6

Re: Lost files when switching to a different computer, need help to restore files

Dropboxer

Hello there @flaviatogni, I'm sorry to hear about that!

 

If you do a quick search in your account online for the missing folders/files, do you have any results there?

 

Also, please check in your Events page here for any actions related to these folders. Perhaps they were deleted by mistake or moved into another folder.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Lost files when switching to a different computer, need help to restore files

Explorer | Level 3

Hey

No neither of these things work. What else can I do?

Re: Lost files when switching to a different computer, need help to restore files

Explorer | Level 3

I would like for dropbox to give me a ticket so one person can assist me with this issue. Online I cannot find anything and also over the events page not really.

Re: Lost files when switching to a different computer, need help to restore files

Dropboxer

Hi @flaviaalessandra, just to clarify, are there any files in the deleted files page?

 

If you're not seeing files from six months ago on your account, then it sounds like they were deleted, or or shared folders you no longer have access to, or weren't synced to your account.

 

Is there a possibility of them being on another Dropbox account you own?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Lost files when switching to a different computer, need help to restore files

Explorer | Level 3

No they arent in the deleted page either. I just wonder why there has always been a green synch sign on the folders on my laptop and now all of a sudden they are gone. Could you please give me a ticket and forward me to someone that might be able to take a closer look at this please.

 

Re: Lost files when switching to a different computer, need help to restore files

Dropboxer

I understand your frustration of this matter. You can contact the team by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. Thanks!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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