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Lost photo files

New member | Level 2
New member | Level 2
I've not used Dropbox in quite a while but seem to have lost my photos, possibly under an older email address. Is there a way of retrieving them?
3 Replies 3
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Re: Lost photo files

Super User II
Super User II

@Domp wrote:
I've not used Dropbox in quite a while but seem to have lost my photos, possibly under an older email address. Is there a way of retrieving them?

You would need to know the email address you used for your account, and then try to sign in to your account. If it still exists and you can sign in (after resetting your password if needed) then any files in your account would still be there. However, if you haven't used the account in more than a year, there's a good chance that it was deleted due to inactivity.

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Re: Lost photo files

New member | Level 2
New member | Level 2
If it was more than a year ago is there no way of retrieving them?
Highlighted

Re: Lost photo files

Dropboxer
Dropboxer

Hey @Domp, thanks for reaching out to us. 

 

If your files were removed from your account more than your available recovery window, I'm afraid there's not much we can do to assist. 

 

You can find more information about recovering deleted files here, and more about inactive accounts in this article

 

Let us know if you have any other questions, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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