cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close
cancel
Showing results for 
Search instead for 
Did you mean: 

Lost videos that havn't been deleted!

Char11
Explorer | Level 3

Hi everyone. I uploaded precious videos of my son the earliest one of him being only 4 days old. He is 11 weeks old currently i only uploaded these videos about a month ago. They have left my phone but i cant find them anywhere on dropbox. I am deeply upset and angry i trusted this app with important videos that we can never ever get back. I havnt made any changes or as i say deleted anything i literally just uploaded all the files and that's it. I've gone back today to have a look through and watch them and they're gone and there also not on my phone anymore as i checked. I would like this very big issue sorting asap please im deeply distressed at the possibility of these irreplaceable videos being lost.

7 Replies 7

Re: Lost videos that havn't been deleted!

Dropboxer
Dropboxer

Hey there @Char11 - sorry to hear about this.

Can you check your Events page and let me know if you see anything that reflects the changes you mentioned as this is the place where all edits, adds and deletes are normally logged?

To access your events page please click here: 

https://www.dropbox.com/events

Let me know what you find and we'll take it from there. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Lost videos that havn't been deleted!

Char11
Explorer | Level 3
Is there an easier way to look through them? There all just numbers so i have no idea what they are without clicking and viewing them and then once you have viewed it it takes you back to the top so it is a massively long and inconvenient way of me going through them all.

Re: Lost videos that havn't been deleted!

Dropboxer
Dropboxer

Alternatively, you can go into the folder where your missing files were originally located in and click on Show deleted files from the right hand pane @Char11

Let me know how it goes!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Lost videos that havn't been deleted!

Char11
Explorer | Level 3
I have done this and there are no deleted files at all. The more i look on my phone the more photos and videos i realise i now have missing. I am deeply upset and frustrated by this i also feel extremely let down by dropbox. They're not even on my phone anymore so they've been uploaded to dropbox and clearly gone elsewhere. It's so frustrating when they're special photos and videos of memories that you can never ever get back, i really would like them recovering.

Re: Lost videos that havn't been deleted!

Dropboxer
Dropboxer

Have those files made it to our servers in the first place @Char11 ?

Dropbox would never delete your files - it simply can't do so without any human interaction - I just wanted to be clear about this.

On a relevant note, could it be that your account is or was over its allocated quota (available storage space), thus preventing those files to upload to begin with? In that case, if you deleted them from your phone without verifying that they had been successfully uploaded [which you can always verify on our website at https://dropbox.com), you'll need to reach out to your mobile device's manufacturers and ask for possible recoevery scenarios. 

If you'd like to check your account's quota, you can visit the following link:

https://www.dropbox.com/account/plan

I wish I could be more helpful than this. 

 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Lost videos that havn't been deleted!

Char11
Explorer | Level 3
Im not sure if they did make it onto dropbox but i havn't deleted anything off my phone either.

Re: Lost videos that havn't been deleted!

Dropboxer
Dropboxer

Then they should be located within your mobile's Camera Roll I guess @Char11 - have you gone through your files on the mentioned device?

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?