cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MacBook Dropbox Plus smartsync

MacBook Dropbox Plus smartsync

pc_ax
Helpful | Level 6

As stated on the subject dropbox in one of our users doesn't work and it doesn't show the smart sync icon on the files even though it's already enabled on the preferences.

 

Troubleshooting done:

1. update macbook to big sur

2. update dropbox

3. remove dropbox and reinstall beta version

4. uncheck and recheck full disk access and etc.

5. told the user to wait for it to be fully synced (doesn't sync after 1 day)

 

any help would be greatly appreciated 🙂

1 Accepted Solution

Accepted Solutions

Re: MacBook Dropbox Plus smartsync

pc_ax
Helpful | Level 6

Kindly Close this ticket,

 

issue was resolved by unlinking the current session of the dropbox then uninstalling on the mac book and reinstalling it again.

 

Thank you @Lusil for your efforts, I appreciate it :).

 

Thanks,

Paul

View solution in original post

7 Replies 7

Re: MacBook Dropbox Plus smartsync

Lusil
Dropboxer
Hi there @pc_ax, let's see what we can do here. 

Since they've already done some initial troubleshooting - nicely done by the way! - could you also ask them to check the steps listed in this article?

If they are still having an issue after that, let me know the version of the desktop app that they are running and what the syncing status is. 

They can check that by hovering over the Dropbox icon that's on their menu bar. 

Give me a shout with any updates, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: MacBook Dropbox Plus smartsync

pc_ax
Helpful | Level 6

Hi @Lusil ,

 

Thank you for your reply, Unfortunately everything you said is already done so moving forward please see the image attached for the version installed to her mac book.  Cheers!

 WhatsApp Image 2021-03-10 at 2.16.28 PM.jpeg

Re: MacBook Dropbox Plus smartsync

pc_ax
Helpful | Level 6

up! 🙂

Re: MacBook Dropbox Plus smartsync

Lusil
Dropboxer

Could you clarify if they are seeing the syncing icons or context menu in general on their Finder?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: MacBook Dropbox Plus smartsync

pc_ax
Helpful | Level 6

Hi Lusil,

 

Unfortunately the sync Icon on the files in finder is not showing 😞

Re: MacBook Dropbox Plus smartsync

pc_ax
Helpful | Level 6

Kindly Close this ticket,

 

issue was resolved by unlinking the current session of the dropbox then uninstalling on the mac book and reinstalling it again.

 

Thank you @Lusil for your efforts, I appreciate it :).

 

Thanks,

Paul

View solution in original post

Re: MacBook Dropbox Plus smartsync

Lusil
Dropboxer
Awesome work with the troubleshooting, @pc_ax! Glad to hear that you were able to resolve this in the end. 

If anything else comes up in the future, don't hesitate to give us another shout. 

In the meantime, I hope you have a lovely week ahead of you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?