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Microsoft Excel for the Web wont open workbooks

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Microsoft Excel for the Web wont open workbooks

Explorer | Level 3

I have a Dropbox Plus Account and access my files and folders via the Dropbox website on my iMac

Screen Shot 2020-10-07 at 6.25.24 PM.png

 

I use (a fully updated Google Chrome) as my default web broswer and I have just cleared all the cache , browsing data etc 

My iOS is up to date 

I have rebooted the iMac several times

The same problem occurred when I logged in via Safari browser

I need to edit a shared Excel spreadsheet that only I have the editing rights. This needs to be done ASAP as it is a work staff schedule for a healthcare facility

An urgent reply would be most welcome

Thanks

IE

6 Replies 6
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Excel file cannot be opened

New member | Level 2

Hello,

 

Im trying to open an excel file  but i get an error "The workbook cannot be opened". I.ve already cleared my cache but itis still not working. Do you have a solution for this?

 

I've attached an image for reference.

Capture.PNG

Thanks

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Can't Open Workbook

New member | Level 2

Hi-I've been on Dropbox for years and nevre had an issue.  I tried to open an Excel Workbook and I am getting an error message "The workbook cannot be opened".  I just used it a few hours ago and saved it like I normally do.  I can't find Tech Support with Dropbox.  Anyone have any ideas as to how to proceed or get it fixed?

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Word online file cannot be opened

New member | Level 2

I can't open any file.

 

 

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Re: Excel file cannot be opened

New member | Level 2

Same here. Word too.

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Re: Excel file cannot be opened

New member | Level 2

yeah. i hope dropbox finds a solution.

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Re: Microsoft Excel for the Web wont open workbooks

Dropboxer

Hi @Kalakuks, @frg0215@Petersonvilar, thanks for messaging the Community!

 

I'm sorry to hear about this. We were experiencing issues with the Microsoft Office integration on the Dropbox site. Our engineers have since resolved this matter.

 

If you're still experiencing this issue, please let me know!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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