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Microsoft excel online- the printable version of my document is not downloadable

Microsoft excel online- the printable version of my document is not downloadable

New member | Level 2

Hello,
I've been having a problem for a few days now: a function I used to use with my dropbox documents opened with Microsoft excel online is no longer working: the printable version of my file is not downloading.
After going to File, then print, I click on: display a printable version.

bug dropbox 1.png

A pop up window appears where I click on: click here to view the PDF version of your document.

bug dropbox 2.png

A new download tab is displayed but this is where it stops working, no documents are downloaded.bug dropbox 3.png
I have not changed my browser settings.
I don't understand why it doesn't work anymore, could you please help me?
Thank you for your feedback,
Cécile

 

 

 

1 Reply 1

Re: Microsoft excel online- the printable version of my document is not downloadable

Dropboxer

Hi @cellsoon, thanks for messaging the Community!

 

I can see that you're adblockers in your browser. Could you try disabling your extensions on the browser, and use incognito mode, or another browser, to see if the PDF option works correctly?

 

 

Keep me updated with any progress!

 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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