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Missing Desktop Folders and Files After Restart

Missing Desktop Folders and Files After Restart

LostDesktopFiles
New member | Level 2

After a recent restart, all of my desktop folders and files were missing.  There are shortcuts to these files in C:\Users\Megumi\AppData\Roaming\Microsoft\Windows\Recent.   Properties on a recent document show the location to be "C:\Users\Megumi\Dropbox\My PC (DESKTOP-2VPDAKV)\Desktop\Documents\MEGUMI REAL ESTATE\CLIENTS\OTSUKA PUNAHOU 604\2022\PUNAHOU CLIFFS 604 Statement 預り金収支 YE2022.xlsx"

But there is nothing in this location.  The missing files are not even present when I log onto DrobBox via the browser.  What has gone wrong and how can I retrieve my files?

1 Reply 1

Re: Missing Desktop Folders and Files After Restart

Megan
Dropboxer
Hey @LostDesktopFiles, I'm sorry to hear about that. Let's see what we can find out about this. 

Have you checked your device's recycle bin? Also, it seems you've enabled our computer backup feature. 

When you access My PC on the web, none of these files show up there, correct? 

If I were you, I'd also check the events page.

The Events page gives you an overview of all activity in your account, including file events (adds, edits, and deletes), as well as adding or removing shared folders. 

Let me know more!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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