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Missing Files

Missing Files

Regina13v
New member | Level 2

Hello, I have not finding any of my very important work files, they act like they want to appear but don't. When I went into Dropbox it is acting as if its a bran new account. I am not IT savvy and need my documents for work. This is very frustrating, how can someone want to upgrade or continue especially when you can't talk to a live person unless your business upgraded. I need any help possible. Thank you. 

1 Reply 1

Re: Missing Files

Walter
Dropboxer

Hi @Regina13v; welcome to the Community and sorry to hear about your missing files.

 

Can you please let me know if you can find any of them on our website using the search bar?

 

Have you checked your events page to see if you can find any additional information as to what might have happened? 

 

While we're at it, can you clarify the first part of your query? When you say they look like they want to appear but they don't, what's happening exactly and where are you seeing this? 

 

Any additional information is more than welcome, Regina. 

 

PS: For more information on your support entitlements, you can take a look here


Walter
Community Moderator @ Dropbox
dropbox.com/support


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