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Missing Files

Missing Files

Bonny
New member | Level 2

I've just noticed that a number of files are missing from my Dropbox account.  I've looked in my deleted  items and the files aren't there.  I'm not sure how to go about recovering the files or why they are gone.  I have a personal account but if I upgrade to a different account could I use the Dropbox rewind feature?  Or would that only work if I had upgraded before the files disappeared.  If anyone has an idea how I can get these back that would be appreciated.  

1 Accepted Solution

Accepted Solutions

Re: Missing Files

Rich
Super User II

@Bonny wrote:

I've just noticed that a number of files are missing from my Dropbox account.  I've looked in my deleted  items and the files aren't there.  I'm not sure how to go about recovering the files or why they are gone.


Have you checked the Events page to see when they were deleted?

 


I have a personal account but if I upgrade to a different account could I use the Dropbox rewind feature?  Or would that only work if I had upgraded before the files disappeared.

It would only work if you had upgraded before the files were deleted.

View solution in original post

2 Replies 2

Re: Missing Files

Rich
Super User II

@Bonny wrote:

I've just noticed that a number of files are missing from my Dropbox account.  I've looked in my deleted  items and the files aren't there.  I'm not sure how to go about recovering the files or why they are gone.


Have you checked the Events page to see when they were deleted?

 


I have a personal account but if I upgrade to a different account could I use the Dropbox rewind feature?  Or would that only work if I had upgraded before the files disappeared.

It would only work if you had upgraded before the files were deleted.

View solution in original post

Re: Missing Files

Bonny
New member | Level 2

The events page doesn't show them being deleted but I was able to contact one of the people with shared access to the folder and they still had everything on their end and have re-shared it so I've got it all back now.  

 

Thanks for your help.

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