cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Missing Images in Paper Document (only on shared doc)

Highlighted

Missing Images in Paper Document (only on shared doc)

Explorer | Level 3

Hello,

 

I created a paper doc a few days ago, and realized some of the images are missing when opening the doc using the shared link. I am assuming there is some sort of export functionality that is failing, since the images (a vertical arranged array of png and jpeg assets) are compiled into a single asset like the one below:

 

6bGy0Gz8.png

 

 

 

7 Replies 7
Highlighted

Re: Missing Images in Paper Document (only on shared doc)

Dropboxer

Hi @livecano, thanks for joining the Community!

 

I'm sorry to hear about this. Is this occurring for all of your Dropbox Paper docs, or just this specific document?

 

Are the images in the Paper document shared links with any permissions that might prevent them from being previewed, such as being in a team folder with sharing restrictions?

 

Let me know so I can assist further!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Missing Images in Paper Document (only on shared doc)

Explorer | Level 3

Thanks for the quick reply Jay!

 

It's happening in multiple docs. I uploaded the images from my desktop computer directly into the paper doc -- they are not shared links. Basically, all images in the doc were uploaded the same way, but for some reason, not all of them are showing in the shared doc.

Highlighted

Re: Missing Images in Paper Document (only on shared doc)

Dropboxer

Could you try this again in another Paper document to see if this helps? Is it only on this doc that the issue occurs?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Missing Images in Paper Document (only on shared doc)

Explorer | Level 3

Hi Jay, I created a new doc and experienced the same issue as before. Here is the link so you guys can check it out on your end:

https://www.dropbox.com/scl/fi/rtf9o4qsz6vj8m9e8v0ke/Test-Images.paper?dl=0&rlkey=qjzulzco245imokkuw...

Highlighted

Re: Missing Images in Paper Document (only on shared doc)

Dropboxer

Out of curiosity, are you signed into your Dropbox account when you try opening the link to the doc @livecano?


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Missing Images in Paper Document (only on shared doc)

Explorer | Level 3

Yeah, in that case (logged-in) the images are displaying properly. The issue is mainly with the shared version of the doc, where the images seem to be glued together into a single asset, with some of them broken.

Highlighted

Re: Missing Images in Paper Document (only on shared doc)

Dropboxer

Thanks for clarifying @livecano.

 

In this case, it would be expected that all the images can only preview correctly when signed into Dropbox. Walter has provided a little more info on this here.

 

Hope this info helps to some extent!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?