Missing Many Files/Folders

[JT_17]

There are a bunch of files that were deleted some time ago by my student teacher (or did not sync properly) and are now missing. I cannot recall the name of the leading folder where all nested folders/files would be saved.

One of the files included "2016-12-15_Chapter 5 HEREDITY NOTES.docx". That is the likely file that will identify the root folder of which I am missing.

I do not see anything in my dashboard showing recent activity for these files/folders. 

If there is any way to recover that root folder, I (and my students) would be so grateful.
Please advise.

[Walter]

Hey @JT_17; thanks for joining our Community and sorry to hear about your missing files.

As a first step, could you have a look at your deleted files page?

Otherwise, please take a look at your events page to see if you can find and/or restore them from there?

Let me know what you find!

[Uriel]

I recently switched from iPhone 10 to iPhone 12, all my files are gone as well. I obviously backed up my files before switching phones, everything was backed up except my files from Dropbox. How do I retrieve these pics/folder files back ??????

[Walter]

Did you install our mobile app and made sure to log into the same account @Uriel? 

[JT_17]

Thanks, Walter.

There are no Events or Deleted Files that help this situation. 

After further investigation, there was a folder titled, "Classroom" that was lost/compromised, at a time that I cannot confirm.

Any other suggestions would be extremely appreciated.

[Walter]

Thanks for the follow up @JT_17.

In that case, could you have a look at your account's 'Shared' tab to see if you can find the folder there to add it back to your account?

Otherwise, you may need to ask the original owner to share it with you anew. 

[JT_17]

Walter, 

The "Shared" tab doesn't have what I lost. I was the owner who had a user (student teacher) with R/W access. She must have deleted the folder (on her side) and I never noticed within the 30-day window.

There were years of curricular work lost.

😞

[Walter]

I'm so sorry to hear that @JT_17. 

I'm afraid we won't be able to help restore those files in this case, then. 

I wish I had better news for you!