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Missing Photos

Missing Photos

vijushsun
Explorer | Level 3

Hi Team,

In my drop box folder, I am missing the pictures from year 2014, when I had logged on earlier , the pictures were still there,

 

Can you please let me know, on where are those pictures,

 

Regards

 

Vishal

5 Replies 5

Re: Missing Photos

Walter
Dropboxer
Hi @vijushsun; thanks for joining our Community and sorry to hear about your missing files.

If it's been a while since you last accessed your account, could it be that it was closed due to inactivity? Can you clarify when is the last time you remember seeing those on our website?

Do you see any sign of them in your deleted files page or the events page perchance? 

Keep me posted, Vishal!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Missing Photos

vijushsun
Explorer | Level 3
No , I cannot any sign of my deleted pictures .
Please can I please retrieve those pictures .

Re: Missing Photos

vijushsun
Explorer | Level 3

Hi, Can someone please help me to retrieve the pictures...

Re: Missing Photos

Mark
Super User II

I'm afraid if they are not showing in any of the restore options they are unrecoverable. Note that files are only recoverable for 30 days for free accounts (longer if paid). However, even on the longest plan you can only restore for up to 1 year - which would be too short for your 2014 files.


 


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Re: Missing Photos

vijushsun
Explorer | Level 3

Dropbox is not reliable, the pics should not have been deleted, its quite sad that I cannot retrive the 2014 pics

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