Missing Videos

[Shayemus]

I recently deleted Dropbox of my hard drive and when I did it deleted a lot of my files with it. In an attempt to restore what was deleted I reinstalled Dropbox and most of my files were restored, however for some reason all of my videos did not restore. Is there any way for me to recover my videos or are they gone for good? I would very much like to get these vids back so any help would be apprecitated. 

[Jay]

Hi @Shayemus, thanks for joining the Community!

Do you know if you enabled the computer backup feature on your device?

Are you able to see the missing files in the events page, or restore them from the deleted files page?

Keep me updated with any progress!

[Shayemus]

It shows that I have the computer backup enabled. 

When I go to the deleted files page it is completely empty and the events page does not have my videos listed. All of my pictures are there, but not videos. 

[Jay · Accepted solution]

If that's the case, then it means that the videos were either deleted outside of 30 days ago, or never sync to the Dropbox site.

This means that it wouldn’t be possible to recover them from the site. However, it might be possible to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.