Showing results for 
Show  only  | Search instead for 
Did you mean: 
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Missing family photos

New member | Level 2
All my family photos of my children growing up have been deleted. This is very distressing. UK GDPR requires data to be kept for 5 years. Therefore, please restore to my account. I am prepared to upgrade to do this just please restore the files!
1 Reply 1

Re: Missing family photos


Hey there @Plmethe; welcome to our Community!


I'm sorry to hear about your missing files and I'll happy to look into this for you. 


Just to make sure we're on the same page, can you please let me know when is the last time you remember seeing them on our website


Can you find any track of them in your events page? This is the place where all uploads, edits and deletions are normally logged so it should give you a hint. 


Let me know what you find!

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?