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Missing files after zipping and moving out of Dropbox, how can I recover them?

Missing files after zipping and moving out of Dropbox, how can I recover them?

New member | Level 2

I'm missing files from my Dropbox. I was starting to exceed the limits of my free subscription and tried to zip a bunch of older files then move them to a different cloud service I don't use as much to open up Dropbox without having to pay for a subscription I can't really afford right now. But not all the files I wanted to move got zipped, and now there are older files that I can't find on Dropbox, the other server, or even within the zip file. I also don't see them in the trash on Dropbox. Can they be restored? Help! These are mostly a lot of photos with special significance that can't be replaced, i.e., kids birthdays etc.

1 Reply 1

Re: missing files

Dropboxer

Hi @nolefan32, I'm sorry to hear about that!

 

Could you just clarify for me, did you download the files from Dropbox and then delete them to free up some space? If so, around how long ago was it since they were deleted from Dropbox?

 

Since you're not able to see the files within the deleted files page, can you try doing a search in your Dropbox account for a few of the missing file names?

 

Also, do you see any actions regarding these files from your Events page? If you're not sure when the files were deleted, you can check from your Events page too as it shows the activity in the last 6 months.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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