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Missing files and folders after unlinking and relinking personal dropbox from business account

creativespark New member | Level 2
New member | Level 2

From one of my laptops mac os High sierra which I unlinked my personal account from my business account. Then I relinked them. When I login to my personal account now it is like a new account. None of my files are local or in the cloud. They are not in the deleted section either. This is 15 years of my life I cannot fine. All help is appreciated.

1 Reply 1

Re: Missing files and folders after unlinking and relinking personal dropbox from business account

Dropboxer
Dropboxer

Hey @creativespark, thanks for reaching out to us about this. I'd be more than happy to help look into this with you. 

Since every Dropbox account is associated with one email address, it sounds like you may have signed in to a completely new one. 

Could you have a look at the email address that's connected to the account you're looking at and see if that's the one you were using previously? You can do this from the following:

  • Website - your General tab in your Settings.
  • Desktop app - Dropbox icon > avatar icon > Preferences > Account tab.

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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