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Missing files and folders on one computer

Missing files and folders on one computer

henridevries
New member | Level 2

Hi,

 

I use Dropbox on two computers (one Windows Laptop, one iMac) and my iPhone. On the windows Laptop I don't see all the files and folders that are visible and existing on the Web, on the Imac and the iPhone.

 

It seems a sync problem, but the Dropbox icon in the taskbar says: Files updated.

 

Can someone help me out? 

I'm from Holland, so Dutch replies are welcome!

 

Regards,

Henri

 

1 Accepted Solution

Accepted Solutions

Re: Missing files and folders on one computer

Jay
Dropboxer
Hi @henridevries, thanks for messaging the Community!

It sounds like some of the files and folders have incompatible characters, such as the : or | characters, which won't sync to a Windows machine.

Could you check if there are any of these characters are in the filename?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Re: Missing files and folders on one computer

Jay
Dropboxer
Hi @henridevries, thanks for messaging the Community!

It sounds like some of the files and folders have incompatible characters, such as the : or | characters, which won't sync to a Windows machine.

Could you check if there are any of these characters are in the filename?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Missing files and folders on one computer

henridevries
New member | Level 2

Hi Jay,

 

Well, in fact there are! I've used ' /' and '.' and maybe some more.

I've changed some names and checked on the laptop: briljant!

 

Thank you very much.

 

Regards,

Henri

 

 

 

Re: Missing files and folders on one computer

Jay
Dropboxer
Glad to hear that the files are syncing now, @henridevries!

If you have any further queries in future, please let me know. Enjoy the rest of your week!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    henridevries New member | Level 2
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