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Missing files from 2015

Missing files from 2015

LeAdReW
New member | Level 2
September

Hello. I used Dropbox since the beginning. Later, in 2014 i stopped using and now i tried to login and find my files, but they are missing. I wonder if i can recover them?

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Re: Missing files from 2015

Jay
Dropboxer
September

Hi @LeAdReW, thanks for messaging the Community!

 

Generally, when it comes to recovering files, our current plans allow users to restore files from 30 to 180 days since their deletion.

 

If the files on your account were deleted outside of that period, they won't be visible on the deleted files page, so they would be unrecoverable, unfortunately.

 

 

Let me know how it goes!

 

Jay
Community Moderator @ Dropbox
dropbox.com/support


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