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Missing files from last year

Missing files from last year

MeRLiN4U
Explorer | Level 3

Well hi there, I have two Dropbox accounts & one is from my work so it is a pro version & this one is free for my cellphone.

I have lost photos from last year 2020 and whole november 2020 is missing for me & even december 2020, that is very bad so I do not know what has happened & I use to copy them to a folder so this is the free version that I earned.

The pro version I dont have to do anything because it is another account so it goes in to the server directly but I cant use that private.

I hope you can help me somehow & I really do not know why there was none of the pictures from november-december 2020 just pooooof gone.

I have not changed anything in my pc or on my iPhone.

 

Thanks, /M

11 Replies 11

Re: Missing files from last year

Mark
Super User II

Can you see them being added at www.dropbox.com/events ? 

Was it via Camera Uploads?


 


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Re: Missing files from last year

MeRLiN4U
Explorer | Level 3

Yes this free version of 12gb is only by the camera to the Dropbox application to the PC, I have tried to look at the possibileties that it would install the pictures somewhere else on the PC but no.

 

/M

Re: Missing files from last year

Daphne
Dropboxer
Hey there @MeRLiN4U!

Just to clarify, did you see that these files had been uploaded to Dropbox around that time (ie. November/December), and they're only missing recently?

Like Mark suggested, do you see the photos being uploaded to your account if you check around these dates in your Events page online?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Missing files from last year

MeRLiN4U
Explorer | Level 3

Yes they where there in november-december but  since I looked there was nothing, I have found a couple of pictures from 2020-12-31 so a lot are missing so I wonder what can have happened.

I take a picture & after a while I put them through Dropbox to come into my PC, I am a little frustrated that I am missing two whole months when I take pictures of my kids etc so this was bad.

 

Thanks for the help, I have transfered my pictures from the folder dropbox before to another folder that I have all my pictures but there was none november or december in the folder so I was shocked & what could have happened because nothing is changed.

Re: Missing files from last year

Daphne
Dropboxer
Thanks for the additional info @MeRLiN4U!

Could you have a look at the Events page just after these dates, and see if there are any deletion events or other moves after you moved the files to the other folder?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Missing files from last year

MeRLiN4U
Explorer | Level 3

I looked but there was nothing on november nor december, chilli thing....

Re: Missing files from last year

Jay
Dropboxer
Hi @MeRLiN4U, if you're not seeing the missing files on the deleted files page or events page, then there's a few possibilities as to where the files might be:

- The files were deleted outside of the 30 day period.
- They were on a shared folder you don't have access to any more.
- The files were permanently deleted.
- The files are on another Dropbox account

I'd recommend checking to see if you have another Dropbox account under another email you might be using to see if the images are stored there instead, and also checking if there's any shared folders you were a member of in the past and are now no longer part of.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Missing files from last year

MeRLiN4U
Explorer | Level 3

I have looked at all the above & checked all folders even but with no succes, I looket at the date and my daughter changed my drive from win7 to the win10 so this might be the issue.

I wont find the pictures so I just have to let it go, thanks for a great support & I will still use this free version with my phone today & the other 2Tb + 2Tb that I use pro at work is still perfect but I dont use that one at home.

 

Best Regards, /M

Re: Missing files from last year

Jay
Dropboxer
If the files are missing, you could try using a third party app or service to try to recover the files from the machine, since there might still be a record of them after upgrading from Windows 7 to 10.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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