Showing results for 
Show  only  | Search instead for 
Did you mean: 
Update: Find information on Dropbox support during COVID-19 here

Dropbox files & folders

Get in sync with the Dropbox Community. Our users can answer all of your questions on files and folders. Join a discussion or start your own.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Missing files - not retraceable in deleted files

New member | Level 2
New member | Level 2

Since I had a problem with my harddrive last week I had to set it up again completely. I also reconnected to my Dropbox Pro account and synced all of my 250GB data. But I found out that a lot of importand files are missing now! They don't appear on any of my devices (MAC, iPhone, iPad) neither in my online account. They do not appear in the overview of deleted files neither. One or two weeks ago I still accessed some of these files which are now just completely gone!

The only thing that these files and folders seem to have in common is the fact that those were files that have been edited via Photoshop and the been saved in Dropbox. I also found out that CleanMyMac recently caused some sync problems. But CMM should not be able to delete files and folders completely in Dropbox itself. How can I restore my files??? Any ideas are highly appreciated...


1 Reply 1

Re: Missing files - not retraceable in deleted files

Super User II
Super User II

Hi @desperate_housewife 


Unless they appear in deleted items or at you cannot recover via Dropbox I'm afraid. 


Have you tried searching for the files by name to see if they are in a differnet location?


- - -

Heart Did this post help you? If so please mark it for some Kudos below. 

 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


Do you know how to organize your files and folders?
We have created a guide on folder best practice, so you can get organized now check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?