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Missing files

Missing files

kappaeksdee
Explorer | Level 3

I haven't used my dropbox client for some time. Opened it up a couple of weeks ago, and loooots of files (music files) were missing. Nothing appears in the deleted history. I didn't uninstall dropbox at any point. Where are the files??

15 Replies 15

Re: Missing files

Rich
Super User II

@kappaeksdee wrote:

I haven't used my dropbox client for some time.


How long has it been since you last signed in to the account? If the account had been idle for more than a year it would have been deleted due to inactivity, and you're now signed in to a new, empty account.

Re: Missing files

kappaeksdee
Explorer | Level 3

No idea, but that's the thing. Not all files are deleted, maybe 50% of them. I have a folder called "mash-ups" which was filled with other folders and it now contains only 2 folders.

Re: Missing files

Mark
Super User II

What is www.dropbox.com/events showing regarding the missing files?


 


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Re: Missing files

kappaeksdee
Explorer | Level 3

It shows I edited 5 files on the 25th of December (this is where I realized most of my files were gone).

Re: Missing files

Jay
Dropboxer
Hi @kappaeksdee, aside from those 5 edits, do you see any other info about the missing files?

Is it possible they're in a shared folder that isn't on your account any more? 

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Missing files

kappaeksdee
Explorer | Level 3

No that's all that exists. 

No, this is the only account that I have and I have no other shared folders (mash-ups is a sub-folder of "Prodd" which is my shared folder). I was baffled when there should be atleast 10-20 folders in there when it was only 2 left.

Re: Missing files

Daphne
Dropboxer
Where would you usually access and edit your files from @kappaeksdee? Eg. the website, desktop app or mobile app.

If you were checking your files using one of the apps on a device, do you possibly have the missing files still on that device?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Missing files

kappaeksdee
Explorer | Level 3

I just open the folder through Windows Explorer on my PC, same as I always have.

Re: Missing files

Jay
Dropboxer
Just for clarification, you said that you definitely saw these files located on your computer in the Dropbox folder two weeks ago, is that right?

Was the Dropbox desktop application running normally and syncing? Have you tried checking the recycle bin, or using a data recovery program to try to restore them from the machine?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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