Showing results for 
Show  only  | Search instead for 
Did you mean: 
We love to hear how every person gets the most from Dropbox, and it seems everyone has a slightly different use for it - tell us yours here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Missing files

New member | Level 2

I am missing several videos from my personal DropBox account. These are videos of my son as a baby - so I know I would never delete them - so I am not sure where they would have disappeared to. I have looked in the deleted folder and the Events page but can't see anything in there. 

I admittedly don't access this folder often and have changed devices a couple of time in the last year. I chose Dropbox to save these precious vids so that I wouldn't have to worry about losing anything should I change device.


I quite upset as (as you can imagine) they are of very sentimental value to me -  I would appreciate any advice. I only have the free service, but if upgrading will help find these missing files, then I will happily upgrade. 

1 Reply 1

Re: Missing files

Super User II

Hi @beccauk 


Unfortunately if they are not showing in Events or deleted files that means they were deleted or removed over 6 months ago and so unrecoverable. Even paying for an upgrade now will not change that. 


However, have you tried a search for the files instead just to make sure they've not been moved accidentally? 


:penguin::penguin: - :penguin: - :penguin: - :penguin:

Heart Did this post help you? If so please mark it for some Kudos below. 

:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
Need more support?