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Missing finder Smart Sync icons

Explorer | Level 4

This morning for some reason all the Smart Sync icons in finder windows have disappeared. Syncing is still functional, but the icons are gone. I've restarted, re-installed the app, toggled "enable Finder integration" on and off, all with no result.

Any ideas?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Missing finder Smart Sync icons

Dropboxer
Dropboxer

Thanks for confirming this, @alderking!

I've sent you an email to the email address that's connected to your Forum profile, so please check your inbox for my latest message. 

Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

8 Replies 8
Highlighted

Re: Missing finder Smart Sync icons

Dropboxer
Dropboxer

Sorry to hear that, @alderking

Initially, could you also please ensure that you're looking at the correct path of the Dropbox folder by clicking on the Dropbox icon next to your desktop's clock and then selecting the folder icon that appears on the Notifications menu? 

Could you also send me a screenshot of what your Dropbox icon shows when you hover over it? Does it read that it's up to date?

Thanks in advance!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Missing finder Smart Sync icons

Explorer | Level 4

Initially, could you also please ensure that you're looking at the correct path of the Dropbox folder by clicking on the Dropbox icon next to your desktop's clock and then selecting the folder icon that appears on the Notifications menu? 

Path is correct.


Screenshot 2018-12-20 at 17.06.02.png

 

Could you also send me a screenshot of what your Dropbox icon shows when you hover over it? Does it read that it's up to date?


Dropbox says it is up to date (see above) and shows the current version (I downloaded and reinstalled the current stable release just to be sure, but still no icons....)

Highlighted

Re: Missing finder Smart Sync icons

Dropboxer
Dropboxer
Thanks for the additional details and for the screenshots, @alderking
 
Just to ensure troubleshooting, have you also tried out the following:
  1. Click on the Dropbox icon from your Desktop and quit the app.
  2. Open your Activity Monitor from your Mac Utilities folder.
  3. Force quit out of the instances of the Dropbox app that are running by searching for Dropbox in the search bar, then clicking on the x (force quit icon on the top left).
  4. Re-start Dropbox from the apps folder by double-clicking on the Dropbox app.
  5. Click on the Apple icon in the top left of your screen.
  6. Click on force quit.
  7. Relaunch the finder.
If you’re still experiencing trouble with this, I’d recommend moving this discussion to email, where I can contact you directly to your email address associated with your Forum profile. 
 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Missing finder Smart Sync icons

Explorer | Level 4

Went through all the steps as instructed -- no change. (There were no extra instances of Dropbox running in Activity Monitor).

To be clear, Dropbox IS syncing -- it just isn't displaying any icons in finder windows, so I don't know what has synced and what hasn't.

Yes, let's please move this to email if you would be so kind.

Highlighted

Re: Missing finder Smart Sync icons

Dropboxer
Dropboxer

Thanks for confirming this, @alderking!

I've sent you an email to the email address that's connected to your Forum profile, so please check your inbox for my latest message. 

Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Missing finder Smart Sync icons

New member | Level 2
New member | Level 2

I am experiencing the same issue, and have tried the steps in this post and others, including restarting in safe mode and installing only Dropbox to ensure no conflicting apps. Still does not work. Thanks for your help.

-John

Highlighted

Re: Missing finder Smart Sync icons

Dropboxer
Dropboxer
Hey John, thanks for trying out some initial troubleshooting steps - awesome work! 
 
Could you confirm if you also have had a look through the suggestions mentioned here
 
Let me know of any updates!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Missing finder Smart Sync icons

Helpful | Level 6
Spoiler
Spoiler
The suggested tips on closing down Dropbox and re-starting worked for me.  Thank you!
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