Missing finder Smart Sync icons

[alderking]

This morning for some reason all the Smart Sync icons in finder windows have disappeared. Syncing is still functional, but the icons are gone. I've restarted, re-installed the app, toggled "enable Finder integration" on and off, all with no result.

Any ideas?

[Lusil]

Sorry to hear that, @alderking. 

Initially, could you also please ensure that you're looking at the correct path of the Dropbox folder by clicking on the Dropbox icon next to your desktop's clock and then selecting the folder icon that appears on the Notifications menu? 

Could you also send me a screenshot of what your Dropbox icon shows when you hover over it? Does it read that it's up to date?

Thanks in advance!

[alderking]

---

Initially, could you also please ensure that you're looking at the correct path of the Dropbox folder by clicking on the Dropbox icon next to your desktop's clock and then selecting the folder icon that appears on the Notifications menu? 

Path is correct.

Could you also send me a screenshot of what your Dropbox icon shows when you hover over it? Does it read that it's up to date?

---

Dropbox says it is up to date (see above) and shows the current version (I downloaded and reinstalled the current stable release just to be sure, but still no icons....)

[Lusil]

Thanks for the additional details and for the screenshots, @alderking. 

Just to ensure troubleshooting, have you also tried out the following:

1. Click on the Dropbox icon from your Desktop and quit the app.
2. Open your Activity Monitor from your Mac Utilities folder.
3. Force quit out of the instances of the Dropbox app that are running by searching for Dropbox in the search bar, then clicking on the x (force quit icon on the top left).
4. Re-start Dropbox from the apps folder by double-clicking on the Dropbox app.
5. Click on the Apple icon in the top left of your screen.
6. Click on force quit.
7. Relaunch the finder.

If you’re still experiencing trouble with this, I’d recommend moving this discussion to email, where I can contact you directly to your email address associated with your Forum profile. 

Let me know how it goes!

[alderking]

Went through all the steps as instructed -- no change. (There were no extra instances of Dropbox running in Activity Monitor).

To be clear, Dropbox IS syncing -- it just isn't displaying any icons in finder windows, so I don't know what has synced and what hasn't.

Yes, let's please move this to email if you would be so kind.

[Lusil · Accepted solution]

Thanks for confirming this, @alderking!

I've sent you an email to the email address that's connected to your Forum profile, so please check your inbox for my latest message. 

Cheers!

[jannone]

I am experiencing the same issue, and have tried the steps in this post and others, including restarting in safe mode and installing only Dropbox to ensure no conflicting apps. Still does not work. Thanks for your help.

-John

[Lusil]

Hey John, thanks for trying out some initial troubleshooting steps - awesome work! 

Could you confirm if you also have had a look through the suggestions mentioned here? 

Let me know of any updates!

[lynmac]

Spoiler

Spoiler

The suggested tips on closing down Dropbox and re-starting worked for me.  Thank you!

[Creative Soul]

How about sharing the solution with the rest of us? Isn't that the point of a forum? Why only email the solution to the person asking?