Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
This morning for some reason all the Smart Sync icons in finder windows have disappeared. Syncing is still functional, but the icons are gone. I've restarted, re-installed the app, toggled "enable Finder integration" on and off, all with no result.
Any ideas?
Okay I just relaunched the Finder and all my icons appeared again. I don't think the issue is DropBox... the issue is with Finder. Sometimes toggling the view at the top of the window works (icons / list / columns)... it seems as though Finder needs 'refreshing' to see the icons.
That worked perfectly Creative Soul! As soon as I launched force quit I could see the problem with "Dropbox Finder Extension". I just quit that and relaunched finder and all was back to normal. This has been driving me crazy for weeks, I've been having to use the web browser to share links as the options keep disappearing in Finder. Thank you!
I am having the same issue. I did all the things listed here, and the sync icons still not showing. What should I do?
Hi @Mamigon, could you clarify exactly what steps you've taken so far? Does this include quitting other apps that use sync icons (such as other cloud providers)?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I've read through the previous comments. Tried all of them getting nowhere. Using an Mac Studio
Hey @andyleonard, sorry to jump in, but could you send us a screenshot of the desktop app's exact status and version as shown in your menu bar and another one of how the files in your Dropbox folder look like on your computer?
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
May want to try this solution proposed in another thread:
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!