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Missing folder not in deleted items

Missing folder not in deleted items

kkendall
Explorer | Level 4

I have a missing folder.

I last edited it on 21 Jan 2021 - didn't think I had deleeted it but now its gone.

It is not in the Deleted Files Folder. 

When I search for it in the search bar, it appears ans says it is deleted - but it is greyed out.

When I click on it and hit resore, an error message flashed up saying "Oops and error occurred. Please try again later" and goes back to the same screen.

It was a file that was shared - i had/have edit access and the ownwrr cannot see the folder anymore either nor find it in the search function or deleted items.

Red arrow indicated missing fileRed arrow indicated missing fileScreenshot 2021-02-04 150757.png

5 Replies 5

Re: Missing folder not in deleted items

Walter
Dropboxer
Hi @kkendall; welcome aboard!

Can you please take a look at your account's 'Shared' tab and let me know if you see this folder listed there?

If so, you should be able to add it back from the ellipsis button to the right.

For more information on this, you can also have a look at your events page

Keep me posted on your progress!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Missing folder not in deleted items

kkendall
Explorer | Level 4

Thanks Walter, it is not listed in the Shared tab either.

Re: Missing folder not in deleted items

Daphne
Dropboxer
In that case, please have a look to see what action is recorded for this in your events page please @kkendall.

This will give us a better idea of what happened here.

Since the folder was shared, it may be that your access was removed from the folder, which we can confirm by checking the actions shown on the events page.

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Missing folder not in deleted items

kkendall
Explorer | Level 4

yes i think you are right. In Events it says "You removed your access to the shared folder SCAW" (the folder im am looking for).

Re: Missing folder not in deleted items

Daphne
Dropboxer
Thanks for checking on that @kkendall.

The only option I could suggest here to regain access to the files would be to reach out to someone who the folder was also shared with, and have them re-share it with you.

Sorry that I can't be of much more help with this, but please let me know if you have any other questions!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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