I started using Dropbox since 2013 and had all of the important photos uploaded. When I reached my storage limit, I subcribed and continued using Dropbox. Then I realized the photos from 2013-2016 are all gone. Where are they? I for sure never deleted any. I'm assuming Dropbox deleted them? Where can I find these photos?
Hey there @Khwang112, I'm sorry to hear about that!
Are these missing photos the only files that you had in your account, or do you still see other previous files there?
If you're missing all but your recent files, is it possible you upgraded a different account by mistake?
Also, if you check in your Events page here, do you see any events related to the missing files?
Let me know and we can go from there!
Hi @Khwang112, do you see any of the missing files on the deleted files page, if they were deleted within the last 30 days, in order to see if you can recover them?
Since each Dropbox account is associated with one email address, check which one you're currently signed in with.
You can see that from the General tab in your online settings.
Since you mentioned that you upgraded your account @Khwang112, can you let me know what plan your account is currently under?
You can double check this from here.
At this point I might suggest reaching out to our Support team, with the options available to you depending on your plan are here.
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