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Mobile uploads only when app is running

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Mobile uploads only when app is running

New member | Level 2

Dear Dropbox Community,
To save my photos I installed the app on my iPhone 7. In General it works and I can transfer pics to my pc. However photos are only uploaded from the phone when the app is switched on. As soon as the app is not actively open uploads stop which causes that it takes days to complete. Connecting the phone to the pc does not change anything. Also here I have to keep the app constantly open that files can be uploaded. Is this normal? Are there any settings the upload continues constantly?
Thanks and best,
Anna

1 Reply 1
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Re: Mobile uploads only when app is running

Dropboxer

Hi there @MariaAnna, thanks for reaching out to us on the Dropbox Community. 

 

As a first step, could you confirm for me if you have:

  • Background uploads for the camera uplaods feature enabled?
  • Given the mobile app location permissions?  

Keep me posted, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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