Moving a shared folder (again)

[madmartigan]

I know there have been some posts about this before, but I can't find the solution to my issue there. A folder has been shared with me, which was automatically added to my Dropbox root folder. Since it is for a customer's project, I'd like to move it to DropboxRoot/Customers/CustomerName/. However, when I try to do so, I get the error "Can't move [FOLDERNAME] to [LOCATION]. To move this folder, you need access to edit the folder it is in." (with of course the actual folder name and location instead of the bracketed expressions). I have no idea how to solve this, I can remember having moved shared folders to another location before. To be clear, my "Customers" folder is not a shared folder, so I'm not trying to nest shared folders. I also noticed that I am allowed to copy it to the desired location, but I don't know what will then happen with sharing/syncing, and whether I can then remove it from the root.

Any help would be appreciated.

[Mark]

Are you using a Windows machine?

Is it possible the file path is too long? Maybe if you make the folder names shorter it will work

[madmartigan]

Thank you for the quick reply, Mark. I'm on a Mac, and the location would go from [DROPBOX ROOT] / [SHARED FOLDER NAME] to [DROPBOX ROOT] / [CUSTOMERS] / [CUSTOMER NAME] / ]PROJECT NAME‘ / [SHARED FOLDER NAME]. Should not be too bad, right?

[Rich]

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@madmartigan wrote:

I'm on a Mac, and the location would go from [DROPBOX ROOT] / [SHARED FOLDER NAME] to [DROPBOX ROOT] / [CUSTOMERS] / [CUSTOMER NAME] / ]PROJECT NAME‘ / [SHARED FOLDER NAME]. Should not be too bad, right?

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If you're on a modern Mac (using APFS as the file system), the maximum length limit of a file's name is 255 characters. This includes every character in the file's full path from the root of the drive, not just the root of your Dropbox folder.

[madmartigan]

Hi Rich, many thanks. I’m afraid that can’t be the issue, since I can copy the folder to that location, just not move it. And I’m not sure what happens to syncing if I copy it and then delete the original...

[Jay]

Hi @madmartigan, thanks for messaging the Community!

Could you forward a screenshot of where you're seeing this message, while hiding any personal info?

Are you trying to move the folder via the Dropbox site or the Dropbox folder in Finder?

This will help me to assist further!

[madmartigan]

Hi Jay, thank you for your reply.

I tried moving the folder in Finder, and got that message. Your post made me try it from the web interface, and that did work.

For reference, please see a screenshot of the error message attached:

Many thanks!

[Jay]

Thanks for the info, I'm glad to hear you were able to move the folder via the site.

If you need any further assistance, please let me know. Enjoy your week ahead!