Moving folders from Dropbox to pc hard drive

[Charlotte Williams]

I want to move folders of photos from Dropbox to my pc harddrive. I have installed the app and the Dropbox folder on my pc is synced to Dropbox. I want to unsync Dropbox and move folders elsewhere on my pc. I cannot see the three ellipses referred to on the folders, only on individual pictures within the folders. I have tried copying and pasting but each pic then has an X on it - does this mean it is now unsynced and if I delete the folder on Dropbox I will not lose these pictures?

[Jay]

Hi @Charlotte Williams, thanks for posting on the Community!

If you want to move files and folders from Dropbox to elsewhere on your computer, since you have the app running, you can simply move or drag those folders from the Dropbox folder in Explorer.

This would also delete them from the Dropbox account online, since the files are no longer in the Dropbox folder.

If you need any more details, feel free to message back!

[Charlotte Williams]

Thank you very much Jay. When I do that, can you tell me why my pictures have an X by them?

Charlotte

[Walter]

Hey there, Charlotte; how are you today?

I'm not exactly sure what could be causing this; could you send us a screenshot of how this looks like on your end so we can advise further? 

[Charlotte Williams]

I can't paste the screenshot into this box. I've tried pasting it into a Word doc but you can't attach that here either. Any ideas?

[Walter]

If you can't see an option to choose a file to upload here in your reply's box, you could share a link to the screenshot instead, Charlotte. 

Thanks!

[Charlotte Williams]

[Daphne · Accepted solution]

Thanks for the screenshot @Charlotte Williams!

Before moving the files from your Dropbox folder, did they show a green tick icon, or a grey cloud icon next to them?

From what I can see in your screenshot, some of the Dropbox files are synced as "online only" with the grey cloud icon, in which case it's just a placeholder and not the actual file.

You would need to make sure these files are available locally before moving or copy/pasting to another location on your computer.

This can be done through the right click menu for a selection of files or folders and choosing "Smart Sync - Local".

Hope this helps!

[Charlotte Williams]

Many thanks Daphne and others. I think I've cracked it now.

Charlotte

[Daphne]

Glad to hear that @Charlotte Williams!

We'll be just a post away if you need anything else. 

Hope you have a great rest of your week Charlotte!