cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Find out how Tiffany, a Customer Experience superstar uses Dropbox to keep her family in the loop when it comes to her new baby here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Dropbox Paper docs are missing

My Dropbox Paper docs are missing

kelsnow
New member | Level 2

All of my dropbox paper files are not showing after the dropbox concatenate paper with other files. However, if I search my file, I can still access the paper file. 

This is very annoying and frustrating since I dont know what happened and I can't remember every single name of my file in order to search for it and open it. 

 

Can anyone from the dropbox customer support help?

3 Replies 3

Re: My Dropbox Paper docs are missing

Jay
Dropboxer
Hi @kelsnow, thanks for posting on the Community!

Could you clarify what you mean when the Paper docs were merged with other files?

Are you not able to see your files on the Paper site? Are you on the 2020 version of Paper?

Any other info or screenshots would be helpful!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: My Dropbox Paper docs are missing

kelsnow
New member | Level 2

No I am not able to see my dropbox paper files from the paper site. According to the help article, I am using the 2020 version dropbox paper.

Re: My Dropbox Paper docs are missing

Lori
Dropboxer
Hi @kelsnow, wishing you a great Thursday! 

If you're using Paper 2020, then you should be able to see all of your Paper files on the Dropbox website

Can you clarify if you're able to locate the content when visiting Dropbox? 

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Lori Dropboxer
  • User avatar
    kelsnow New member | Level 2
  • User avatar
    Jay Dropboxer
What do Dropbox user levels mean?
Need more support?