My Dropbox did not sync video from mobile phone

[Harry]

I used to sync all my videos and pics from the mobile phone to laptop via Dropbox and some weeks ago Dropbox stopped transfer videos to the computer. Why it happened? Nothing I did to thу dropbox it just suddenly stopped. Pictures sync well though.

What should I do in order to get videos  again?

[Lusil]

Hello there @Harry, I'd be happy to help look into this with you. 

It sounds like the videos are either not uploaded to your account or the desktop app isn't syncing. 

Could you have a look and see if you can find the videos through the website? 

Also, check if you can find the Dropbox icon next to your computer's clock, on your system tray (Windows) or menu bar (Mac). 

Give me a nudge with any updates, thanks!