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My MP3 files are not playable any more

My MP3 files are not playable any more

CCons4
Explorer | Level 3

I have been storing shared MP3 files on my Android's Dropbox for years but very recently none of them will play. I am redirected to open them with Zoom, which fails. When I delete Zoom a message says that I have no means of opening MP3. Help please!

4 Replies 4

Re: My MP3 files are not playable any more

Walter
Dropboxer
Hey @CCons4, welcome to our Community and sorry to hear you're having issues with this.

Just to make sure we're troubleshooting the right thing here, could you check if you can preview those files normally through a web browser on your device? 

If you get any specific error along the way, please send us a screenshot so that we can have a visual too.

Thanks so much!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: My MP3 files are not playable any more

CCons4
Explorer | Level 3
Hi Walter, I just tried to play them from the web browser, and they play!So I am very pleased. But not through the app....weird.
The message I get on the app says: "Couldn't open...
Please download an app that supports this kind of file or try opening it on a computer to edit. "

Re: My MP3 files are not playable any more

Rich
Super User II

@CCons4 wrote:

I am redirected to open them with Zoom, which fails. When I delete Zoom a message says that I have no means of opening MP3.


Check to make sure you have a default music app set within Android's settings.

Re: My MP3 files are not playable any more

CCons4
Explorer | Level 3
Thanks Rich. Any suggestions? I have tried two so far and neither play Dropbox files without me having to transfer them in individually.
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