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My Online files compared to team online files

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My Online files compared to team online files

New member | Level 2

I can not see a folder on my Dropbox online that is seen on my teams Dropbox online by my team.

9 Replies 9
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Re: My Online files comared to team online files

Dropboxer

Hi there @theguzer, thanks for posting here today!

 

Is it possible that the folder you're looking for hasn't been shared with you yet? 

 

If possible, can you ask one of your team members to check the "Share" button next to the folder and see if you have been given access to that folder?

 

If so, do you possibly see the folder in your Sharing tab here?

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: My Online files comared to team online files

New member | Level 2

I'm told that I am shared as I am in the group that is shared with the main folder that the missing folder is in. Everyone else in the group can see the folder. I wish I could talk to some over the phone at dropbox. Will uninstalling / reinstaling dropbox work? 

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Re: My Online files comared to team online files

Dropboxer

Thanks for getting back to me here @theguzer!

 

If the folder is already shared with you, can you let me know if you see the folder in your Sharing tab online like I mentioned above? 

 

I would hold off on reinstalling Dropbox at the moment until we can narrow down the root cause here. If you're not able to see the folder in your account online then it wouldn't sync to your desktop or mobile app anyway.

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: My Online files comared to team online files

New member | Level 2

I see the main design team folder in share tab but not the #6 folder that should be in the main folder. 1,2,3,4,5,7,8 are there.

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Re: My Online files comared to team online files

Dropboxer

Thanks for checking on that @theguzer.

 

Do you possibly see this folder #6 in your Sharing tab on it's own? 

 

If you're part of a Business team and the parent folder is a team folder, then it's possible that the subfolder #6 is it's own shared folder and may have been removed separately by mistake on your account somehow.


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: My Online files comared to team online files

New member | Level 2

No. the sub folder # 6 is not in the shared tab.

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Re: My Online files comared to team online files

Dropboxer

Is it possible that your access to the specific subfolder was restricted @theguzer?

 

Within a team folder, access can be restricted to specific subfolders even if the parent folder is shared with you.

 

Can one of your team members just double check if you are still shared with the subfolder?


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: My Online files comared to team online files

New member | Level 2

They say the sub folder 6 is share with me.

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Re: My Online files comared to team online files

Dropboxer

Thanks for confirming that @theguzer.

 

At this point, I would recommend reaching out to our Support team to look into this further so we can check on this alongside some account specific info.

 

To submit a ticket with the team, please check out your Support options from here. You'll get a ticket number (eg. #1234567) which you can let me know so that I can pass along all the info you've provided on this already.

 

Let me know if you have any trouble with this!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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