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My VR photos are uploaded to Dropbox as .jpg. What should I do?

New member | Level 2
New member | Level 2

Hi, 

I've uploaded some VR photos to DB as a backup, and it turns out I need them, but DB saved them as a .jpg. Is there anyway I can redownload them to my phone as a VR file? Currently, redownloading and viewing just views the distorted 2d .jpg.

Thanks

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Pixel 3 XL VR photos

New member | Level 2
New member | Level 2

Hi Jane,

I got it figured. For some reason when the file was uploaded it uploaded as Filename.jpg, the phone saves the VR photos as Filename.vr.jpg, not sure why the DB file didnt have it. I edited the filetypes to change it back to .vr.jpg, and resent to the phone, and that worked.

Thanks for your rapid response!

exhaust

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5 Replies 5
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Re: Pixel 3 XL VR photos

Dropboxer
Dropboxer
Hey @exhaust, kindly note that Dropbox doesn’t alter your files in any way. So as to clarify what could have triggered this behavior, it would be worth checking how your panoramic photos are saved in the first place. In other words, it’s possible to save your photos in various file formats & any setting you apply will be reflected in Dropbox as well (i.e. that’s if you’re saving your pictures there using the mobile/ desktop app).  
 
Once you gather a bit of detail on the original files’ extensions compared to the ones you can see on your Dropbox account, I’d happily have a second look with you. I’d appreciate a side-by-side screenshot (omitting personal info), as it would point us towards the best next steps; please include it in your next message if possible. 
 
Thanks for taking the time to work on that with me; I'll be awaiting your next update, so as to further advise!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Highlighted

Re: My VR photos are uploaded to Dropbox as .jpg. What should I do?

New member | Level 2
New member | Level 2

Hey,

Just wondering, how are you taking these VR photos?

Highlighted

Re: Pixel 3 XL VR photos

New member | Level 2
New member | Level 2

Hi Jane,

I got it figured. For some reason when the file was uploaded it uploaded as Filename.jpg, the phone saves the VR photos as Filename.vr.jpg, not sure why the DB file didnt have it. I edited the filetypes to change it back to .vr.jpg, and resent to the phone, and that worked.

Thanks for your rapid response!

exhaust

View solution in original post

Highlighted

Re: My VR photos are uploaded to Dropbox as .jpg. What should I do?

New member | Level 2
New member | Level 2

Hi,

Its a feature on my phone camera, called Photo Sphere. It allows you to capture and stitch several photos in a sphere around you.  Also panoramas count as a vr photo on this phone as well. 

Also, the phone is a google pixel 3 xl.

exhaust

Highlighted

Re: Pixel 3 XL VR photos

Dropboxer
Dropboxer
Perfect @exhaust; pleased to hear that you managed to get this sorted! I’ve gone ahead & marked your last comment as the Best Answer, since it may be useful to other users having the same question in the future. 
 
Happy Dropboxing ahead & feel free to ping us here again for more tips & tricks. Take care in the meantime & have a lovely weekend ahead! 😊

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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