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My Word file has been deleted and I can't recover it from the site

New member | Level 2
New member | Level 2

I have written 8 chapters of a memoirs for my grandchildren in a Word document and saved it to Dropbox.  Some friends tried to restore it unsuccessfully.  It has disappeared from both Dropbox and Word.  Can anyone help.  

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Re: Loss of document

Dropboxer
Dropboxer

Hi @Jools39 , thanks for posting on the Community!

I’m sorry to hear about this, let’s see if I can help locate the file. When you say you saved the file to Dropbox, did you upload it directly to the site, or did you move it into the Dropbox folder on your machine (assuming the desktop app is installed)?

Were you editing the file online directly or via the Word desktop app? Are you able to see any recent edits to the file here?

Any info you can provide would help me greatly!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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