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My accountant can't open a quickbooks file I sent

My accountant can't open a quickbooks file I sent

Explorer | Level 3

I emailed my accountant my quickbooks file via my free basic dropbox account.  I supplied my quickbooks user name and and password, but the accountant can't open it.  Is there a special dropbox user name and password I don't know about?  Can someone please help me?  Thanks.

2 Replies 2

Re: My accountant can't open a quickbooks file I sent

Dropboxer

Hi there @pnull, I hope you're well today!

 

Can you let me know how you shared the Quickbook file with them? For example, did you send them a shared link to the file?

 

Also, are they trying to open the file within Dropbox, or did they download the file to open it locally on their device?

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: My accountant can't open a quickbooks file I sent

New member | Level 2
QuickBooks isn't suited for effective use in Dropbox. You can upload a accts copy, portable, or backup and let them download it
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