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My app users cant access a text file

My app users cant access a text file

New member | Level 2

Hello, my app uses text files on dropbox in script. Nobody can access the file except me on a browser where im logged into dropbox. Normally anyone can retrieve the file.  the file address is here:

 

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5 Replies 5

Re: My app users cant access a text file

Dropboxer

Hi @PhoenixDev, thanks for messaging the Community!

 

Is the shared link stored on the Dropbox Business team, or the personal account?

 

Is it possible that you have a ban on your links? Could you try creating a new link on another file on your account  to see if this is the case?

 

This will help me assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: My app users cant access a text file

New member | Level 2

I just started a business trial account and i dont know where the file went. it was originally a personal account.

Re: My app users cant access a text file

New member | Level 2

I tried making a link to a different file and i get the message "You do not have permission", even though i created the file

Re: My app users cant access a text file

Dropboxer

It does sound like you have banned links on your account, as per the article in my previous post.

 

I'd recommend waiting a full 24 hours to see if the ban is released from your account.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: My app users cant access a text file

New member | Level 2

I hope not, 100s of people access the file per day but it is a 5KB file

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