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My camera uploads folder on my computer is the only folder not local on my computer, what can I do?

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My camera uploads folder on my computer is the only folder not local on my computer, what can I do?

Explorer | Level 3

Goodmorning guys.

I have this problem: my camera folder on iphone is syncronized with dropbox. I have no problem during the upload, so the iphone it's ok. But the trouble is that on my windows pc, all the folders are avaiable offline, because i've set "download all the files" instead of "download only the opened files", except the camera folder. I've try to download all the picture many times but it's the only folder with the grey cloud icon, instead of the green check. How can i solve this problem? It's the only folder that make me mad!

 

Thank you 

3 Replies 3
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Re: Picture form mobile uploaded on dropbox but not avaiable offline on windows

Dropboxer

Hey there @Dabo24, thanks for reaching out to us here!

 

From what you've mentioned, it sounds like your camera uploads folder is currently Smart Synced as "online only" on your computer since you're seeing a grey cloud icon next to that folder.

 

To make the folder available locally on your computer, you can right click this folder and choose "Smart Sync - Local". Is this a step that you've tried already?

 

If you've tried the above and the folder still won't download locally, please let me know which version of the app you have installed and the current sync status.

 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Picture form mobile uploaded on dropbox but not avaiable offline on windows

Explorer | Level 3

Thank you for the answer Daphne. The smart sync local is already set in all the folders, and this is the only one that have this issue.

 

The version is the latest, 196!

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Re: Picture form mobile uploaded on dropbox but not avaiable offline on windows

Dropboxer

Thanks for getting back to me here @Dabo24!

 

Would you mind sending me a screenshot of how the folder appears with the sync icon? 

 

Also, the latest stable version of the desktop app is 101.4.434. Could you also send me a screenshot of where you found the version?

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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