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My file didn't download with Smart Sync

My file didn't download with Smart Sync

New member | Level 2

Yesterday and the day before I smart synced 1 TB of footage for a short film but when I just started up my pc it was all gone and it says it needs to download it all over again, anyone got a solution or know why it does this and how to prevent it?

 

I'm using the desktop application but didn't have Dropbox set as start application at pc startup, maybe that was the reason but I don't know.

1 Reply 1

Re: Smart sync

Dropboxer

Hi @Harakiri420, thanks for posting today!

 

Could you clarify what you mean by 'Smart synced 1 TB'? Do you mean that you marked the file to be online-only, so the data only resides on the server, or that you forced the file to download to your computer?

 

Is this for a single file, or multiple files? Did you allow time for the files to download originally?

 

Any other info or screenshots would be helpful!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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